AODA Compliancy

Statement of Commitment to Accessibility

​

Coulson Heating and Air Conditioning Inc. is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

Coulson Heating and Air Conditioning Inc. understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization's compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.Providing an accessible and barrier-free environment is a shared effort, and as an organization, Coulson Heating and Air Conditioning Inc. is committed to working with the necessary parties to make accessibility for all a reality.

Accessible Customer Service Standard

Coulson Heating and Air Conditioning Inc.'s Accessible Customer Service Standard can be accessed here. Please contact us using one of the methods above to request a format more accessible to you. 

Feedback on Accessibility

In an ongoing effort to meet the required standards outlined in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Coulson Heating and Air Conditioning Inc. welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. 

To contact us, please download our feedback form and submit it using any of the following methods:

Email: coulsonheating@live.com

Standard Mail: Attention: AODA Compliance, Coulson Heating and Air Conditioning Inc. 

6636 5th Line

Egbert, Ontario, L0L 1N0

Fax: 705-424-4571

Phone: 705-424-5000 (to provide oral feedback)

If requested, customers will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted. Feedback will be provided within 10 business days in a format that takes into account the person’s disability.